1. Introduction

Welcome to HealNet Africa. By accessing or using our website, mobile application, or services, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree with any part of these Terms, you must not use our platform.

2. Use License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use HealNet Africa for personal, non-commercial purposes only. Unauthorized use of the site will result in termination of this license.

3. Medical Disclaimer

The information provided on HealNet Africa is for general informational purposes only and should not be considered medical advice. Always consult a licensed healthcare provider for diagnosis or treatment. We make no warranties about the accuracy, reliability, or completeness of any health-related content.

4. Appointment Booking

• You must provide accurate and complete information when booking appointments.
• Cancellations must be made at least 24 hours before the scheduled time to avoid penalties.
• Repeated no-shows may lead to temporary or permanent restrictions on your account.

5. User Accounts

You are responsible for maintaining the confidentiality of your account credentials. You agree to accept responsibility for all activities that occur under your account. Notify us immediately if you suspect unauthorized access to your account.

6. Privacy Policy

Your use of HealNet Africa is governed by our Privacy Policy, which outlines how we collect, use, and protect your personal data. Please review it carefully.

7. Electronic Communications

By using HealNet Africa, you consent to receiving electronic communications from us, including emails, notifications, and messages related to your account or services. These communications constitute legal agreements and notices.

8. Limitation of Liability

To the maximum extent permitted by law, HealNet Africa shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to or use of the platform, including but not limited to reliance on any information provided through the service.

9. Third-Party Services

Our platform may include links to third-party websites or services that are not owned or controlled by HealNet Africa. We are not responsible for the content, privacy policies, or practices of any third-party services.

10. Indemnification

You agree to indemnify, defend, and hold harmless HealNet Africa, its affiliates, officers, employees, agents, and partners from any claim, demand, loss, liability, or damage, including reasonable attorneys’ fees, arising out of or related to your use of the platform, violation of these Terms, or infringement of any third-party rights.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Kenya, without regard to its conflict of law provisions.

12. Changes to These Terms

We reserve the right to modify these Terms at any time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of the platform after such changes constitutes your acceptance of the revised Terms.